Frequently Asked Questions

Frequently Asked Questions

Below are a list of the most frequently asked questions. Click on the questions to see the answers. If you have any further questions please contact us by using the enquiry form and we will do our best to answer you as quickly as possible.

Reserving a puppy

How do I reserve a puppy? How do I reserve a puppy?
How do I reserve a puppy? The first option is to look at the puppies currently available here. If you do not find the puppy that you want, or you want something in particular then you can join our priority list.
What if I reserve a puppy and then meet him and decide he isn't what I would like? What if I reserve a puppy and then meet him and decide he isn't what I would like?
What if I reserve a puppy and then meet him and decide he isn't what I would like? You have a fully refundable deposit. If you do meet your puppy and decide that he or she isn't the one for you, you can cancel the reservation and go back on the waiting list or have your deposit refunded if you choose to do so

The Priority List

What is the Priority List? What is the Priority List?
What is the Priority List? Joining the Priority List means that you have first access to the puppies available before they are released on the public site. At 6 weeks of age our puppies are checked by our Vet to make sure they are fully healthy, and to be vaccinated and microchipped. After they have passed the health checks and have been fully checked we take photos of them, so they are about 6 weeks old when we take the photos. We send these pictures to everybody on the notification list simultaneously 24 hours before being listed on our website. At this point you can reserve a puppy by calling us with the enquiry code listed alongside the puppy. All you are doing at this point is reserving that individual puppy to come and meet it after it has left mum at 8 weeks old. You do this at our East Doncaster pick-up point. We have a small play area where your family can meet, play and interact with the puppy to ensure you like each other and we are very happy for you to spend as long as you need doing this.
To join the list we need you to call us. This is so that we can get the contact details (such as your email address!) as well as the fully refundable $100 deposit. Our phone number is 03 9842 4577 and you can ask any other questions you need to at that time as well.
Is it necessary to join the Priority List? Is it necessary to join the Priority List?
Is it necessary to join the Priority List? You are not required to join the Priority List, but it is advantageous to. We have many people waiting for our puppies, and to make sure that you get the first look at our puppies before the public does, you need to join the Priority List. You also get more benefits such as that if the prices rise, you will always be paying the price from the time you joined the Priority List. Click here to enquire or join the Priority List.
Why do your puppies always say they're sold as soon as they are up on your website? Why do your puppies always say they're sold as soon as they are up on your website?
Why do your puppies always say they're sold as soon as they are up on your website? It is true that most of our Banksia Park Puppies are sold before they are put up on our public site. We have a Priority List that our puppies are listed on before they go to the public. Click here to enquire or join the Priority List.

Tours

Why do I need to book in a time to tour the property? Why do I need to book in a time to tour the property?
Why do I need to book in a time to tour the property? Banksia Park Puppies is a big property, with over 220 acres of land. We need to make sure that there is someone here to meet you, and that we have enough time to show you around the entire property. Sometimes our tours take 2 hours or more, and we want to make sure that you have the full experience and see our entire property.
How long does a tour take? How long does a tour take?
How long does a tour take? We have a 220 acre property here at Banksia Park Puppies, so we usually say to leave about 2 hours for a complete tour and experience. We show you the entire property (so bring your walking shoes!) We do really push for you to see our entire property, and unless there are outstanding circumstances we insist on this. We want you to go home and know you have seen every inch of our property, so please leave enough time to allow this to happen.
How far away is Banksia Park Puppies? How far away is Banksia Park Puppies?
How far away is Banksia Park Puppies? Banksia Park Puppies is located in Stradbroke in Gippsland, near Sale. This is slightly under 3 hours from CBD Melbourne in clear traffic.
Why can't I come for a tour on a weekend? Why can't I come for a tour on a weekend?
Why can't I come for a tour on a weekend? Banksia Park Puppies is a working business, and during the week we employ extra people to ensure that there is someone to assist you with all your questions throughout your tour. We want to ensure that your visit is as detailed and thorough as possible, as we know there are often overnight stays involved or at the very least a long drive to get to us. For this reason we apologise but weekend visits are not available.
What happens if it's raining? What happens if it's raining?
What happens if it's raining? Your tour at Banksia Park Puppies is completed outside, and there are limited undercover areas. For this reason if there is storms or high rain we would suggest you reschedule your tour with us if this is possible. Your tour though will not be cancelled by us due to rain unless there are unsafe circumstances along with the rain. For example our tours may be cancelled if we deem them unsafe due to high wind, high rain, thunderstorms, or high fire risk weather circumstances.
In a circumstance with unsafe weather we will try to give you as much notice as possible as we know that you have often taken days off work to attend the tour. We apologise for any inconveniences if the tour is cancelled, but please note we try our absolute best not to cancel a tour, and will only do so if absolutely required for your or our staff's safety.
Could my tour get cancelled in summer? Could my tour get cancelled in summer?
Could my tour get cancelled in summer? In January and February we have a blanket rule that if the weather is predicted to beover 35 degrees the next day the tour will be cancelled. This is for your own safety and for that of our dogs and puppies. We may also cancel the tour if there is a possible or imminent threat of a fire in our area. We are in a fire prone area with a lot of native bush around us. We never want to cancel tours, but we will do so if there is a risk to you or our dogs due to hot or dangerous weather.
Why do I have to come at a certain time? Why do I have to come at a certain time?
Why do I have to come at a certain time? o We do appreciate that our customers are often driving a 6 hour return trip to come and visit us. Our days here though run on a very tight schedule which includes feeding times, exercise times, socialisation times, and cleaning/disinfection times. These schedules are necessary to ensure all our mums and dads and puppies are safe, healthy, and happy here at Banksia Park Puppies. We need our tours to run at a certain time to ensure our mums and dads are settled and we are not interrupting them or disturbing them during their rest times. The time that has been set for this purpose and we hope you understand that this ensures the day runs in the best interest of mum, dad and puppies.

Picking up my puppy

Why do you have your pick up location in East Doncaster? Why do you have your pick up location in East Doncaster?
Why do you have your pick up location in East Doncaster? Most of our customers live in Melbourne, and this is the most convenient location for them to pick up their puppy. The pick up location is therefore located in the Melbourne Suburbs in order to make it most convenient for our customers. It is located within the Pines Shopping Centre in East Doncaster.

After Sales Care

I am worried about my puppy, what do I do? I am worried about my puppy, what do I do?
I am worried about my puppy, what do I do? Contact us. Have a look at your folder you were given when you picked your puppy up, it lets you know business and after hour contact phone numbers. If you have lost these, there are other methods of contact such as the shop directly, contact us forms on our website and blog, and Facebook. We are here to help you, and we will help you with the next steps and can advice you on what you can do. When you picked up your puppy you signed a health guarantee that says what you are and aren't covered for, but we are always here to help. We stand by our saying that the best course of action is to call us and we can help you through it.
What health guarantees come with your puppies? What health guarantees come with your puppies?
What health guarantees come with your puppies? Click here to see what your puppy is covered for under the health guarantee. Regardless of this, we insist if you are worried about your puppy please contact us and we help you through it.
My dog is now a few years old and I'm not sure if he is still covered under the health guarantee I signed, can you help? My dog is now a few years old and I'm not sure if he is still covered under the health guarantee I signed, can you help?
My dog is now a few years old and I'm not sure if he is still covered under the health guarantee I signed, can you help? Click here to see what your dog is covered for under the health guarantee. Regardless of this, we insist if your puppy is sick or unwell please contact us and we will do what we can to help you through it. We are here to help support you, and we never want our dogs to go to a rescue shelter, or for our Banksia Park Puppies families to think they cannot contact us for support. We are here for the life of your puppy, so please contact us at any time and we will offer what support we can.
Banksia Park Puppies
DAB: DAB006 - Permit: ANI09/0015
© Copyright Banksia Park Puppies