We do verified surveys after taking their puppy home of Banksia Park Puppy owners to ensure we are always meeting customer expectations.

The below are answers to the questions in 2020 to the question "How would you describe your experience in one sentence?".
The Number beside the comment is the answer to "What Star Rating would you give your Banksia Park Puppies experience? 1-5"

5          Outstanding service and we are in love with our new little fur baby.
 
5          Seamless
 
5          Met all of our expectations, with a cost to match.
 
5          Professional, seamless, fantastic
 
4          Easy, friendly and exciting.
 
5          The process was smooth and communication was great. Our puppy arrived healthy and happy. She has been a complete delight!
 
4          Long wait but worth it
 
5          fantastic from start to finish
 
5          Professional, welcoming and helpful.
 
5          Professional
 
5          smooth
 
5          Easy and Painless
 
5          Excellent customer service
 
5          most professional
 
5          Easy to deal with
 
5          Simple and easy
 
5          It was easy and worth the wait.
 
5          Professional
 
5          Outstanding end to end customer experience
 
5          Excellent professionalism and care for pups and purchasers
 
5          Worry free and exciting
 
5          Loved getting video of him,sorry we didn’t get to meet parents but coved made this hard.
 
5          Had heard rave views of Banksia Puppies and feel that those comments were well founded.
 
5          Communication is excellent and very responsive to queries.
 
5          Very easy due the proffesionalism and care from Banksia Park team
 
5          Dealing with Banksia has been a pleasure.
 
5          Great
 
5          BPP provides a professional and complete service
 
5          Helpful friendly and understand staff
 
5          Fabulous
 
5          Getting to know my pup Charlie, and realising she’s had a very good start to life - she is confident with spunk
 
5          Waiting for the opportunity to get a Banksia Park puppy seems to take a long time but the wait is worth it.
 
5          Amazing, so easy!
 
3          Great
 
5          Professional
 
5          Professional experience and a straight forward process
 
5          It was clear the BPP was dedicated, knowledgeable about the breed, and committed to producing good quality puppies. 
 
5          great friendly people and a great service love banksia park
 
4          pretty straight forward
 
4          I have confidence in Banksia Park and the quality of its service.
 
5          The wait list was difficult but once we received very happy
 
5          Excellent
 
5          Efficient and professional
 
5          It’s been a positive experience.
 
5          Secure and reassuring
 
4          A five at the end. The initial online experience was a little confusing either associated uncertainties where we were on the list. Very happy with outcome.
 
5          Amazing, Banksia Park were very helpful for the whole experience
 
5          Excellent. Have recommended you to others.
 
5          Professional, helpful, friendly and knowledgable - Banksia Park Puppies know their stuff and made the whole process easy.
 
5          The whole experience has been a pleasure
 
5          great
 
5          Well worth the wait
 
4          Professional and the wait was worth it
 
1          We were extremely happy all round.
 
5          Easy
 
4          Satisfying but pricey.
 
5          Smooth - responsive to all queries.
 
5          Very reassuring & confidence in the breeder who cares.
 
5          Impressive and professional.
 
5          Very professional
 
5          Banksia park spent 45 minutes with me on the phone prior to even making any commitments or spending a dollar. I just thought to myself that if they are willing to invest this much time to me now providing information / help and assistance when I finally did make a purchase I felt I would be looked after if I need any support.
 
4          It all went smoothly from choosing her to pick up.
 
5          Flexible and responsive
 
5          Excellent
 
 
5          The moment I viewed our puppy I had a lump in my throat and had to fight back tears!
 
5          Maybe it was the timing but we were surprised that we could reserve our puppy very soon, and staff has been responsive
 
4          Awesome
 
4          good information provided
 
5          Caring and professional.
 
5          Proffessional
 
4          Easy
 
5          A very positive experience!
 
5          Positive, reassuring, professional and caring.
 
5          Extremely helpful and caring staff
 
5          Excellent experience and lovely puppies for our family
 
4          Very professional and welcoming
 
5          Very professional & comprehensive srvice
 
5          It was a very happy and caring experience collecting our puppy.
 
5          Banksia Park Puppies is a professional and well established company that have delivered excellent service at all times.
 
5          Easy and well-organised.
 
5          Very satisfying
 
5          Professional, caring and second-to-none
 
5          Excellent personnel who are always there to help during and after receiving puppy
 
5          Super easy and swift process!
 
5          First rate experience.
 
5          Professional, ethical, caring, committed to breeding quality dogs and their long term care.
 
5          Very professional and good reputation
 
5          Excellent
 
4          Excellent
 

We do verified surveys after taking their puppy home of Banksia Park Puppy owners to ensure we are always meeting customer expectations.

The below are answers in 2020 to the question "Is there anything else you would like to mention?"

Our puppy is a fantastic, happy, lovely little boy and we couldn't be happier. He was definitely worth the wait and the cost.
 
Due to covid everything I did was online and I felt that your website was the best of the breeders around. You clearly conveyed who you are and what you do.
 
The care that banksia park takes of their puppies was the thing we liked the most but the personal contact since reserving our puppy was also great. Eg extra things like receiving a video of our puppy before we picked him up.
 
Your Website is very helpful  easy to used  lots of information on all dogs  nice to have all the information there in front of you   without going to multipal wedsites
 
I had always wanted a Poodle, and so I made the decision to wait until one came along. Rather than selecting any of the other gorgeous poodle mix breeds.

The website showed a lot of professionalism. The dog trainer voucher was also very attractive. The 28-day guarantee and the 5-year guarantee were also very important.

We have an existing Banksia Park Cavoodle and she is an absolute delight. Well behaved and easy to train.

All very easy at Banksia Park. Our Cavoodle has settled in well and is a very happy member of our family.

I've mentioned this in a separate email, but the inclusion of an  in-home visit from Ian the Dog Trainer in the purchase price is great. It boosts the chances owners will get off on the right foot with puppy and raise an adult dog they love and want to keep.
 
Our family could not be more happier with Banksia park for  the new addition to or family with little Ollie . he is such a loved part of our family . Thank you Banksia Park
 
My daughter has a Spoodle from Banksia Park. Her name is Ollie. My daughter moved into her own place because of COVID. I missed Ollie and decided to get a spoodle just like her.
 
All my questions prior to purchase were well answered and follow up questions also

The feedback we had heard from other families that had purchased from Banksia Park reassured us that Banksia Park were the breeder for us.

The inclusion of a session with Ian the dog trainer is excellent value.

Your website has a lot of information to help explain who you are as breeders  and I appreciate you being available post  placement.

It has been a joy to witness the development of a puppy in just a week.  She settled in really well and we are all besotted with her.  Tom from Ian the Dog Trainer is an absolute must and she has responded instantly to our training. 

The puppy settled down nicely and very quickly in our home and is very sociable and always happy to be around all family members.

Overall I’m thrilled with our wee girl and the whole buying process was very easy.
 
Extremely important that the breed suited our family and lifestyle. Several friends had purchased through Banksia all were very positive about the experience.

We were very impressed with the video that showed the park and the care of the animals.
 
The take-home information was excellent. 
 
No ….. everything went smoothly. Handover staff were very helpful. Knowing that there was always someone you could call no matter what day or time after bringing our puppy home was a comfort (as we did this a few times)
 
We love our Cavoodle puppy! He has a beautiful temperament and has slotted in perfectly to our young family. Having Ian the dog trainer come to our home, has given us lots of confidence to train our puppy and ensure he becomes a much loved and low maintenance part of our family.

Before we purchased our first dog from BPP we did a lot of research and having purchased in the past from small mum and dad breeders of thorough bred dogs who don't give any guarantees of health etc. They seem more concerned about show quality so we wanted to ensure health was a priority, meeting mum or dad or at least seeing them. Viewing the facilities where breeding is done and what socialisation was done were also critical.  Both our boys are strong, alert vibrant and we have been very fortunate they don't have any behavioural issues unlike many dogs we have seen from shelters where you take on the great unknown.   Both of our furkids have settled in to our home beautifully. If anything was to happen to either if these two, we would certainly purchase from BPP again. Hopefully they are still around in another 15 - 20 years.